How long does it take to process my order? Most orders are processed within 3–4 business days. Because many of our products are handmade or small-batch, some items may require a little extra time. You'll receive a confirmation email once your order ships.

How will my order be shipped, and how long will delivery take? We ship via USPS, UPS, and FedEx depending on your location and order size. Standard delivery typically takes 5–7 business days after processing. Expedited options are available at checkout.

Can I track my order? Absolutely. Once your order ships, you'll receive a tracking number by email. You can use that number on the carrier's website to follow your package in real time.

My tracking says "delivered" but I never received my package. What should I do? We're sorry to hear that! First, we recommend checking around your property, with neighbors, and at any alternate delivery spots (a porch, mailroom, or building office). If the package still can't be located, please contact us at yogisbasketllc@gmail.com within 7 days of the marked delivery date and we'll open an investigation with the carrier on your behalf.

My package is significantly delayed. What's going on? Occasional carrier delays can happen, especially during peak seasons or severe weather. If your tracking hasn't updated in more than 5 business days, reach out to us and we'll help figure out what's going on and make it right.

My order never arrived and tracking shows no movement. Is it lost? If your shipment appears stuck or was never scanned after the label was created, it may have been lost in transit. Contact us within 30 days of your order date and we will either reship your order or issue a full refund — your choice.

What if I receive a damaged or defective product? We stand behind every item in our shop. If something arrives broken, damaged, or not as described, please email us at yogisbasketllc@gmail.com within 7 days of delivery. Include your order number and a photo of the issue, and we'll send a replacement or issue a full refund right away — no need to return the damaged item.

What if I have a reaction to one of your skincare or lotion products? Your safety is our top priority. If you experience an adverse reaction, discontinue use immediately. Reach out to us and we'll work with you directly. We also encourage you to review the full ingredient list on each product page before purchasing, and to consult a healthcare provider if your reaction is serious.

I'm not happy with my purchase. Can I return it? We want you to love what you ordered. If you're unsatisfied for any reason, we accept returns of unused, unopened items within 7 days of delivery. Because our goods are often one-of-a-kind, we're unable to accept returns on custom or personalized items. Contact us to start a return and we'll provide a prepaid shipping label.

What items are final sale? The following items are final sale and cannot be returned or exchanged: custom/personalized products, sale items marked as final sale, and opened skincare or lotion products (for hygiene reasons).

How long does a refund take to process? Once we receive and inspect your return, refunds are issued within 3–5 business days back to your original payment method. You'll receive an email confirmation when it's processed.

Where do your products come from? Many items in our shop are sourced from local artists/ companies, a few hand selected artists/ companies across the USA, craftspeople, and small-batch makers in our community. We're proud to support companies as well as independent creators and ensure that what you're buying is genuinely and ethically produced.

Are your skincare products safe for sensitive skin? Many of our lotion and skincare products are made with natural ingredients, but formulations vary by maker. Each product listing includes a full ingredient list — we recommend reviewing it carefully if you have known sensitivities or allergies.

Can I request a custom or personalized item? Some of our makers accept custom orders! Go to “The Basket,” click on the “Shop All” button at the bottom of a maker’s name, and look for a “Contact for Custom Order” at the top of their page.

Do you restock sold-out items? Because many of our products are handmade in small quantities, restocks aren't always guaranteed. If you'd like to be notified when a specific item is back in stock, send us a message.

What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.

Is my payment information secure? Yes. All transactions are encrypted and processed through secure, PCI-compliant payment providers. We never store your full card details on our servers.

Do you charge sales tax? Sales tax is calculated based on your delivery address and applied at checkout where required by law.

How do I contact customer support? You can reach us anytime at yogisbasketllc@gmail.com or through the contact form on our website. We typically respond within 1–2 business days. For urgent issues, please include "URGENT" in your subject line.